Refund Policy

Your satisfaction with all of our products is our number one priority – we stand behind all of products with one of the best guarantees in the industry. We want to delight and surprise our customers, in a good way. So if you’re not satisfied with your service, please contact Ekoy Ventures, and we’ll do everything we can to make it right.

Online Refund Policy

Our Refund Policy is designed to ensure you will be happy with any purchase you make from us. Within 30 days of purchase, if you are dissatisfied with our software for any reason you may contact us via email at support@networksfix.com to request a full refund. Submitting your license, Customer or Invoice ID with your request will help to expedite the process.

Computer Services

We guarantee computer services provided to you by Ekoy Ventures online or over the phone for 15 days. However, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet.
Our Money-Back Guarantee policy ensures your satisfaction. If the Ekoy Ventures could not to perform in accordance to service specifications and you’re not completely happy with the service you’ve purchased, you can get a full refund within 15 days of initial registration.

About our Money-Back Guarantee

Our Money-Back Guarantee policy ensures your satisfaction. If the Ekoy Ventures could not perform in accordance to service specifications and you’re not completely satisfied with the service you have purchased, you can get a full refund within 15 days of initial registration. Please email our customer service support@networksfix.com within 15 days of purchase of our service.

Subscription based plans

For subscription based plans, a full refund will be issued if Ekoy Ventures has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Ekoy Ventures may, at its sole discretion and on a case-by-case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:

You have all the prerequisites, which were required to resolve the problem and Issue was not resolved until the time account was active.

The issue is out of scope for the particular plan.

15 days have not passed after the issue was last worked upon by a Ekoy Ventures technician.